IRCTC (Indian Railway Catering And Tourism Corporation) official central Indian railway booking system to travel throughout anywhere in India. Numerous trains operate every day from one place to another. IRCTC is the one and only official website to book tatkal tickets and normal reservation tickets can be booked through both IRCTC and PayTM. Due to lakhs of people access IRCTC every day, People might face few transactions failures. Here we guide how to approach IRCTC customer care & for the reason behind transaction failures and how and when to get ur money refunded.

IRCTC Customer Care : Ticket Not Booked But Money Deducted?

Did you face this issue, Your money got debited (deducted) from your bank account and train ticket not booked? Mainly Transaction failures have been observed during the Tatkal timings 10 AM and 11 AM during this Tatkal time period lot of transactions being processed in a short span of time. Transaction failures might be due to following reasons mentioned below:

Money debited but ticket not booked

The online payment at IRCTC involves a complex system of technical and telecommunication networking integration between customer’s Internet bandwidth, IT system of banks and payment gateways and is dependent on internet connectivity across various constituents.

IRCTC Customer Care : Ticket Not Booked But Money Deducted?
IRCTC Customer Care : Ticket Not Booked But Money Deducted?

Any failure or delay in this complex network may cause transaction failure before completion. This can raise the situation of money debited from the account but ticket not booked with the following possibilities:

SL.NOStatus in “My Transactions”Cause Action by IRCTCAction by Bank
1Payment Settled but Ticket Not Booked•Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available.
•Other reasons such as network failures etc.
Amount is credited back on next day to the respective Bank.Bank credits back the amount within 2-3 working days in Account through which booking was done.
2Settlement Failed and Ticket Not Booked•System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC .Amount is not credited to IRCTC Account. Amount is with Bank. Bank will refund the money after due verification.

How to check my failure transactions status?

  1. Open IRCTC Official website
  2. Go to “My Transaction” on the top menu.
  3. Select 3rd Option “Failure Transaction History”
  4. Your Failure Transaction History with Payment status & Failure Reason will be shown.
S.No. Transaction ID From To Date of Journey Reservation Status Trans.Amt() Transaction Date Payment Status Failure Reason

Check your payment status and failure reason- as per the refund status represented as the above table you will get refunded as soon as possible.

*Refund of failed transactions where payment is deducted will be credited automatically in 3-4 working days.

If you still face any issue with the ticket refund, We suggest you to mail to official IRCTC customer care as given below details:

IRCTC Customer Care No. : 011-39340000, 011-23340000 (Language : Hindi and English)

Other languages – Telugu, Marathi, Kannada, Malayalam etc customer care service numbers not known.

Fax no. : 011-23345400.

Chennai Customer Care No. : 044-25300000 (language : Tamil and English).

If you are facing any issues while booking through PayTM – Contact PayTM Customer Care & Complaints

For Railway tickets booked through IRCTC:

I-tickets/e-tickets :

For Cancellation E-tickets :

For Mumbai Suburban Season tickets :

For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to For other queries on your IRCTC SBI card account, kindly email at

Also Check: Jio Customer Care Number

Follow this page for lot of IRCTC tricks to know how to book Tatkal ticket in less a minute and how to get a confirmed ticket with IRCTC tips while booking. We will come up with more interesting articles regarding IRCTC, Stay tuned.

Feel free to comment below your queries/complaints regarding IRCTC Services.


  1. Dcshende

    I was booked irctc rail ticket through paytm wallet ID no. 13139868650 & 13139868662 on 03/08/2017 pnr no.6604521100. Rs.388.07 was deducted from my uco bank. On 16/08/2017 tkt was cancelled. No refund of Rs 260/-credited to uco bank a/c till date.

  2. Manish Ali

    I have faced the same common problem .I had booked two tickets but my transition was failed although money has been deducted. So how can i get my money back or how can i trust on indian railway? Is there any gurantee that i will get my money back within 24 hours?

  3. Md Shaheb Jan

    Amoumt deducted no tickat i am using SBI debit card 510XX6448 for a purchase worth Rs676.99 on Pos IRCTC85505 at PTM*IRCTC txn ######## . 27-10-2017 ko tickat book kar raha tha sir tickat v nahi huye aur paisa kat gaya hai

Leave a Reply

Your email address will not be published. Required fields are marked *